Welcome to Gallery Dept’s Returns and Refund Policy. We are dedicated to ensuring your satisfaction with any product you have purchased from us. Please look at the following information to understand our policies and procedures regarding returns and refunds.
- Eligibility Criteria for Returns
We accept returns for items in their original condition (unworn, unwashed, and with the original tags attached) within 14 days of the original purchase date. Items must be returned in their original packaging.
- Initiation of Returns
Please get in touch with our customer service team to obtain a return authorisation to initiate a return. You can reach our team by [insert contact information]. Please provide your order number and details about the item you wish to return. After you approve it, you will be instructed to proceed with the return.
- Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the returned items are successfully delivered to us.
- Refund Process
Once your return is received and inspected, we will email you to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your payment provider’s policies.
- Exchanges
We currently do not offer exchanges. If you want to exchange an item, we recommend you return the original item for a refund and place a new order for the item you want.
- Non-Refundable Items
Certain items are non-refundable, including gift cards and final sale items. Any exceptions to this policy will be explicitly stated on the product page.
- Contact Us
If you have any questions about our Returns and Refund policy, please don’t hesitate to contact our customer service team. We are dedicated to assisting you and ensuring your experience with the Gallery Dept is as seamless as possible.
Thank you for choosing Gallery Dept.